How much is shipping?
All order of more than CHF 500 are FREE of charge. All orders of CHF 250 or below have a flat shipping rate of CHF 45 (international) or CHF 13 (domestic).
How will my item be shipped?
All items will be shipped via Fed-Ex Priority Airmail or Swiss Post Priority Airmail unless differently stated in the items description.
Can I track my item online?
Yes. you will be sent an email with the tracking number on the day it is shipped.
How soon will my item be shipped?
Generally within 1-2 business days after payment has been received. Keep in mind we are closed on Sundays and Mondays.
Will I have to pay import tax on my item?
Yes. Please check your country's import laws.
My item arrived damaged. What should I do?
Please contact us immediately with photos of the damage as well as the damaged packing.
I'm unsure about my purchase - will I be able to return it?
All orders within Switzerland can be returned within three days. All crossborder orders are sold 'as is'. If you need a return option, please contact us prior purchase including the items your interested in purchasing and which ones you're usure about. We'd be happy to work out a exceptional return agreement with you.
The color of the item I purchased looks different in person than on my computer screen. Can I return it?
Unfortunately, we cannot guarantee that your monitor displays colors accurately as each one varies due to user settings and/or brand. Therefore we are not able to accept returns.
The item I purchased does not fit. Can I return it?
Unfortunately, we cannot accept returns as we are a consignment based business. Extensive measurments are given on our site to help insure you are able to choose the correct size and we are happy to provide addition information if required.
The item I purchased is significantly different to the description. Can I return it?
We are highly unlikely to grossly misrepresent an item on our site, however, if we made a significant error in the item's measurements or condition, it can be returned for a full refund. Buyers must notify us with their concerns within 3 days of receipt of the item.
Can I return or exchange an item if I have changed my mind about my purchase?
No. We do not have provisions for buyer’s remorse.
I have purchased and received my item and have questions about it. Is there a period within which I must address any concerns to you?
Yes – you must do this within 3 days of receipt of the item.
I’ve purchased a used or vintage item and I have decided, after receiving the item, that I don’t like seeing signs of wear and “used” or “vintage” is not for me. Can I return it?
No. We are happy to work with you closely to ensure you make the correct purchase. All our items are sold “as is” and we fully disclose the condition of each item with numerous photos and thorough descriptions.