HOW TO SELL WITH US
Selling your items with LUX is easy. In person appointments availble in Zurich, Switzerland and New York, USA or ship them to us in either location and we will do the rest. Please contact us to book and appointment or for shipping instructions.
FAQS
Do you buy items directly?
No. Our business is based on the consignment of items which we will sell on your behalf.
What brands do you accept?
We offer an ever-evolving catalogue of luxury and designer brands, in keeping with the rhythms of the fashion world and our history in luxury goods. As a rule of thumb, if we have a brand in our online store, we will accept it, provided your item’s condition meets our standards for consignment.
What items do you accept?
We accept handbags, clothing, shoes, jewellery, scarves and other accessories. Items should be in excellent, near-new or new condition.
Do I need to clean my items?
Yes, all items must be clean. If we discover stains or other flaws which may affect an item’s saleability, the item will be cleaned or repaired at the consignor’s expense.
What is the consignment process?
Once we receive your item, we will assess its condition, and research and authenticate it. If it is accepted for consignment, we will send you a consignment receipt. We will then post your item on our website with clear photographs and a detailed description.
How do you price items?
We price items based on our extensive selling history and knowledge of current market demand for pre-owned items. As a starting point, we price clothing and shoes at 50% of their European retail price, and bags and accessories at 70% of their European retail price. At our discretion, we may adjust our listed price to achieve a sale on your behalf should the right selling opportunity arise. If an item has not sold within six month, we may reduce the price, depending on the brand, the interest in the item and market conditions.
Our goal is to achieve the best possible sale result for our consignors.
Will I be notified if my item sells?
We kindly ask you to contact us every 3-6 months about the status of your items and we will let you know if you’ve had a successful sale. You may contact us by email, text message, by calling our Zurich boutique or by simply visiting us at our store.
How much do I earn when my item sells?
You will receive 50% of the net sale price, that is, the sale price after any applicable fees are deducted. Applicable fees may include, for example, Value Added Tax (VAT), shipping costs and transaction fees. Each item sold by us may be subject to some, but not necessarily all such fees.
How will I be paid?
Once your items have sold, you may visit our store for a cash payment of your share of the sale. Alternatively, we can arrange a wire transfer of your payment (for wire transfers within Switzerland, your payment must be a minimum sum of CHF 500 and for international wire transfers, your payment must be a minimum sum of CHF 1,000). A sold item will be qualified for payment three weeks after the date of its sale, to exclude the possibility of its return by the buyer.
How long will you keep my items?
We keep items for up to two years. However, because of our investment in preparing your item for sale (such as shipping, researching, photographing, listing on the website) items cannot be taken back by you before the end of the season specified on your consignment receipt. Our minimum consignment period is 6 months.
